At Tulip by Amita, every piece is handcrafted to order. As each item is made exclusively for you, we do not offer returns or refunds unless the product arrives damaged in Transit or Defective. 

Eligibility: 

A request for a return or exchange will only be considered if:

• The product is damaged in Transit or Defective.
• Clear photographs and an unboxing video are provided.
• The request is raised within 48 hours of delivery.

Non-Eligible Items:

The following are not eligible for returns or exchanges under any circumstances:

Custom on-order or personalised pieces;

Items purchased during a sale or at a discounted price;

Items with signs of wear, misuse, or damage caused after delivery.

How to Raise a Request:
Please WhatsApp us at +91 90999 30806 within 48 hours of delivery.

Kindly share your order number, unboxing video, and clear photographs of the damage. Our team will review your request and respond within 3 to 5 working days.

Return Process: Once your return request is approved, we will arrange a reverse pickup. If reverse pickup is not available, we will share instructions for self-shipping. All returned products will be inspected after they are received. 

Refunds / Credit Note: After successful inspection, we will provide a replacement (subject to availability) or issue a store credit (credit note). The credit note will be issued within 7 to 10 working days after receiving the product. The credit note is valid for 6 months from the date of issue.